If you have a minor complaint, the OIPRD suggests going to the local police station to talk through the concern. Your complaint can be submitted by mail, fax, or by filling out their form online. Part 1 describes the process for making an informal, or unofficial complaint at a local police station. If your complaint isn't suitable for Local Resolution, or you wish to make a formal complaint, you must file your complaint with the Office of the Independent Police Review Director (OIPRD).. To do this, complete the online complaint form or a paper copy of the form. The Office of the Independent Police Review Director (OIPRD) is an independent arm’s-length civilian agency of the Ministry of the Attorney General responsible for receiving, managing and overseeing all public complaints about police in Ontario. If you need accommodation under the AODA please call the number above or email OIPRD Accommodation The Office of the Independent Police Review Director (OIPRD) opened on October 19, 2009 and oversees all public complaints about police. The OIPRD is responsible for receiving, overseeing, monitoring and dealing with all public complaints against police in Ontario. Part V of the Police Services Act as amended established a new Independent Police Review Director and created a new public complaints process. Complaints Process. The Office of the Independent Police Review Director (OIPRD) receives, manages and oversees all complaints about police in Ontario. Ways to Make a Complaint Members of the public can make a complaint about police by: Office of the Independent Police Review Director 655 Bay Street, 10th Floor Toronto, Ontario, M5G 2K4 Tel: 416-246-7071, Toll-free: 1-877-411-4773, TTY: 1-877-414-4773 Oversight Role The OIPRD’s role is to oversee the handling of all public complaints made against the police – from receiving the initial complaint to the final decision on the case. The OIPRD is responsible for receiving, overseeing, monitoring and dealing with all public complaints against the police in Ontario. Office of the Independent Police Review Director. The OIPRD also needs feedback from the public – both community members and police – who have been involved in the public complaints process. Complaint Process. Part 2 describes the process for making a formal, official complaint through the Office of the Independent Police Review Director (OIPRD). The OIPRD is responsible for receiving, overseeing, monitoring and dealing with all public complaints against police in Ontario. How to make a complaint: 1. The OIPRD’s goal is to provide an independent, transparent, accessible and effective oversight system that will build confidence and trust in the public complaints process. The administration of public complaints will be overseen by the Office of the Independent Police Review Director (OIPRD), an arms-length civilian agency of the Ontario Ministry of the Attorney General. If you have questions about filling out this form or about the complaints process, visit our website at www.oiprd.on.ca or call us at: 1-877-411-4773 or 416-246-7071. Your complaint to the OIPRD must be in writing and be signed. You can get a paper copy of the form from the website or by sending an email to OIPRDcomplaints@ontario.ca. The Office of the Independent Police Review Director (OIRPD) will decide whether your complaint should be: resolved using Customer Service Resolution resolved using mediation investigated more dismissed The OIPRD is legally allowed to dismiss complaints that are: This process, called “Local Resolution”, is most appropriate for minor complaints. The administration of public complaints will be overseen by the Office of the Independent Police Review Director (OIPRD), an arms-length civilian agency of the Ontario Ministry of the Attorney General.
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