Latest News Annual Report of Accounts. Visit Homepage Comments. Participants, taking part as separate households rather than together due to lockdown restrictions, will walk in an area of Hackney of their choice and are encouraged to share images using the hashtag #HackneyFoodbank5k.The foodbank, which is Cllr Adams’ chosen charity, provides three days’ nutritionally balanced emergency food and support to local people who are referred to them in crisis.Volunteers at the charity distribute food from St John Hoxton’s crypt in Pitfield Street on Monday, Our Lady and St Joseph's RC Church in Dalston on Tuesday, St Thomas’ in Clapton Common on Wednesday, St Mary’s in Stoke Newington Church Street on Thursday and the Florence Bennett Centre in Cherbury Street on Saturday.Sue Bell, Chair of Trustees at Hackney Foodbank said: “We are so delighted to have been chosen as the Speaker’s charity of the year. Overview. 0113 212 0687 General enquiries . Your own home improvements Hackney Council's online payment portal for paying rent and service charges remains unavailable, for example, and the council is unable to accept payments in person or over the phone. Call 020 8356 3000 to make a complaint to Hackney Council about their service. Our policy is to offer feedback after an interview. For any works outside these hours or emergencies, you will need to call the Out of Hours no. Providing reliable, efficient & cost-effective property maintenance services for Council, Police & Healthcare buildings. The Dextrous Web Ltd is a company registered in England & Wales, No. you are a Hackney resident with the right to work in the UK; you have a national insurance number; you are unemployed, working less than 16 hours a week or on a low income; you want to work; Contact the service to make an appointment or visit the website to apply … Participants, taking part as separate households rather than together due to lockdown restrictions, will walk in an area of Hackney of their choice and are encouraged to share images using the hashtag … Please be careful to protect your privacy if sharing a doorstep video. The Dextrous Web Ltd, trading as dxw. 28/08/2018 . In beta, we developed and launched Report a Repair and made it available more widely to real users. Contact. Our #ReframeTheNight campaign, which was created in partnership with Good Night Out who work to tackle sexual harassment in night time spaces, challenged the myths and perceptions that lead to victim-blaming. Initial complaints should be directed to Hackney Council directly. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. ENDS, Tens of thousands of Hackney residents will be able to benefit from faster and more reliable internet services following a Council agreement with Community Fibre – one of London’s fastest and most affordable full fibre broadband providers – to bring better broadband to Council homes and estates.This agreement is the first in a new Better Broadband programme, which will see Hackney Council working with full fibre broadband providers to roll out their networks to Hackney’s 200 Council estates and 30,000 Council homes, providing residents with access to the fastest available broadband.The Council is working to remove barriers to delivery of full fibre broadband and to increase choice for Hackney’s residents and businesses. 0345 257 7520 6617101. View map. School Streets at 41 primary schools in Hackney are set to restart next week to support children to walk and cycle, improve road safety and promote social distancing at the school gates, as students begin their phased return to school. This process can be a continuous cycle. calling us on 020 8489 5611 (lines are open 8am to 6pm weekdays but you can report an emergency repair on this number at any time) If you report a non-emergency repair after 6pm or at weekends, we will take details of the repairs issue and one of our officers will get in touch with you the next working day. They can book appointments for simple repairs themselves at times that suit them. The service provides a much better user experience and has significantly reduced calls. Council services are just a click away, thanks to the new One Account website that formally launched this week. The website explains things clearly. London's Hackney Council says it has been hit by "a serious cyber-attack" which is affecting its IT systems. The partnership will also provide a range of digital training, apprenticeship and job opportunities for Hackney residents, with some discounts available to digitally excluded households in financial hardship.With the coronavirus pandemic highlighting the importance of good, reliable internet services as more people work from home and stay in touch with friends and family online, the Better Broadband programme will offer more choice to local residents to get high-quality broadband while connecting estates currently without the option of fast internet.To find out more about Better Broadband in Hackney, visit hackney.gov.uk/broadband, National lockdown: stay at home. You can report emergency and urgent repairs by calling 020 8356 3691. Careers guidance for adults in Hackney. Families and residents are being encouraged to go the distance in a sponsored walk for a charity providing ‘incredible support for people in crisis’. New members are being sought to help maintain high-quality development in Hackney as part of Hackney Council’s influential Design Review Panel (DRP). MRS Independent Living, a charity in north-east London providing low-cost repairs, home adaptations, free safety checks, emergency heating and cooking equipment, home from hospital support and strength and balance classes for disadvantaged and socially excluded sections of the community. Based on what we learned,  we then developed a prototype service that was tested with users. Council tenants also use the service to pay rent and report and request non-urgent housing repairs and other issues. Participating providers will also offer benefits and support for local communities and digitally excluded residents. A Hackney Council spokesperson said: “Our thoughts remain with the family and friends of the resident of 355 Queensbridge Road, who sadly passed away last year. Call us Monday to Friday, 9am to 5pm: Anti-social behaviour Telephone: 020 8825 5994, Email: safercommunities@ealing.gov.uk We wanted to find a way for the council to understand the ongoing performance of Report a Repair, so we created Hackney’s first real-time performance dashboard. You can contact us with anything general using our general enquiries form. All but nine of the School Streets, which close roads outside school gates at school opening and closing times, were introduced last year on a trial basis under the Council’s plans to rebuild a greener Hackney in the wake of the pandemic. For further information on how the Hackney Design Review Panel operates please visit: hackney.gov.uk/designreviewpanel.Hackney Council aims to have a panel that best reflects the diversity and inclusivity of the borough and would welcome applications from professionals from a diverse background in particular from Black, Asian, minority ethnic and LGBTQIA+ communities, those with protected characteristics or with disabilities and female professionals. The Speaker of Hackney, Cllr Kam Adams is organising a virtual 5km walk to raise money for Hackney Foodbank between 10-17 May, with those signing up receiving a free t-shirt to walk in. Hackney’s director of housing services was put in the hot seat at a recent council meeting over the level of residents’ dissatisfaction with repairs, which was called out by councillors as “really not good enough”. Office reception closure. As such, any fault by Hackney Homes is fault by the Council. Over the past week, unfortunately countless women have been sharing their lived experiences of the harassment and attacks they have faced as women going about their everyday lives. This is a service with appointments currently offered via telephone, Zoom or Google Meet in the following areas: Adult and Family Learning in Hackney and London wide Dispensations must be applied for more than 3 working days before you require it to start, so that there is enough time for us to deliver it to you. Women are never to blame, and comments suggesting this are shameful and unacceptable.“As a Council, we are committed to change. By doing this, we can take action to drive real change and ensure that our female relatives, friends, colleagues and loved ones can go about their daily lives without fear or risk of violence or harassment.”If you, or someone that you know, has been affected by sexual harassment or abuse there is support available in Hackney or an area convenient for you:if an incident has occurred, you can call 999 or 101 to speak to the police. you can also contact Victim Support, who offer free, confidential advice for those who have been affected by sexual harassment – you can call their free helpline on 0808 1689 111.Free, downloadable resources that tackle myths and attitudes about night time sexual harassment are available for everyone’s use. “Demand on Hackney foodbank has increased from 8,106 people given help in 2019 to over 19,400 people in 2020. so residents can report the repairs they need on their homes, online 24/7. Our emergency social work service responds in crisis situations at weekends and on bank holidays and after 5pm on weekdays. You can find contact details for Hackney Council above. Repairs and maintenance. However, prior to the 8 weeks, you can contact the Council’s Designated Person, Councillor Clayeon McKenzie, Cabinet Member for Housing, or Councillor Anntoinette Bramble, to request that they look into the matter for you. An hourly fee is offered to compensate panel members for participation in design review sessions. When we started working with Hackney, the vast majority of repairs were reported by phone. Call Hackney Contact Centre on 020 8356 3000. Repairs can still be reported over the phone by calling 020 8356 3691. To apply, send a 200 word cover letter with an illustrated CV to: DRP@hackney.gov.uk. Your Service Charge Number is nine digits long beginning with either 228, 229 or 299 as appears on the management invoice issued to you by the Council. Email Customer Services on info@hackney.gov.uk. All rights reserved. They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a resolution. Formerly Mobile Repair Service and Stop Falls Network. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. dxw digital partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7. Monitored Mon-Fri 9am-5pm. Now over 55% users of the service are able to book straightforward repairs and appointments online, 24/7 . Please do not visit our offices in person to report repairs, as our reception is currently closed due to Covid-19. Your responsibilities. School Streets are proven at reducing pollution at the school gates - initial results from our pilot School Streets show a 74% reduction in tailpipe emissions on those streets.Parents and staff from each school, and residents and businesses around each School Street implemented last year can have their say online or in writing as schemes are implemented, with comments taken into account before any decision is made on whether or not to make them permanent.Residents can have their say online at rebuildingagreenerhackney.commonplace.is or by writing to the Council at ‘Freepost Streetscene’.Residents can view the full list of School Streets at: https://hackney.gov.uk/school-streets. Hackney’s late night venues have received training from Good Night Out to help them identify, prevent and address sexual harassment on their premises, as part of this campaign. At last night’s Living in Hackney scrutiny commission, Cllr Clayeon McKenzie (Lab, Hoxton West) said the £810,000 deal with Morgan Sindall Property Services had “ended by mutual consent”. MRS Independent Living, a charity in north-east London providing low-cost repairs, home adaptations, free safety checks, emergency heating and cooking equipment, home from hospital support and strength and balance classes for disadvantaged and socially excluded sections of the community. Visit Homepage Comments. Repairs can still be reported over the phone by calling 020 8356 3691. Leaving your home You may have to leave your home if major works are needed on the building. We won’t charge excessive fees, we’ll offer secure and stable tenancies without unreasonable rent increases, and we’ll be responsive to any repair or maintenance issues. For some inspiration on how your office can go SUGAR SMART this September, check out what council staff in Hackney did to encourage a healthy workplace environment. Visit Hackney.foodbank.org.uk to find out more about how the charity is helping local people in the borough. Responding to the tragic murder of Sarah Everard, Deputy Mayor Cllr Anntoinette Bramble, Cllr Susan Fajana-Thomas, Cabinet Member for Community Safety and Cllr Sade Etti, Mayoral Advisor for Homelessness, Housing Needs and Rough Sleeping, said:“The news of Sarah Everard’s murder has shocked our nation, and our heartfelt condolences go out to her family, friends and loved ones.“We stand united in solidarity with Sarah and every single woman who has been affected by violence and harassment. "Progress" Pride Flag by Daniel Quasar (quasar.digital LLC) is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. © 2008 - 2021. This increased the number of residents able to book their own appointment to 55% – a further 25% decrease in the number of reported repairs needing a call. 36-38 The Calls Registered Company number 3680467 X. While roads inside School Streets zones are closed during the schemes' hours of operation, certain groups, such as residents and emergency services, are eligible for an exemption. Office cake culture can be a challenge for many people, and council public health teams are no exceptions. It also allows them to book appointment slots for more simple repairs at a time that suits them. The borough has 29 parks and significant open spaces, a fine built heritage with over 30 conservation areas, some 1,200 statutorily listed buildings and over 470 locally listed buildings. Hackney council staff go SUGAR SMART. We are told to take a range of precautions, which we’re already taking as they have been ingrained in us from as young as we can remember - such as pretending to be on the phone, taking one headphone out and using well-lit routes - and yet we are still not safe. We worked with Hackney Council to reduce the burden of calls to their housing repairs call centre and provide a better user experience for residents. Use this comments section to discuss problems you have had with Hackney Council, or how they have handled your complaints. How to report a council housing repair . Tel: 020 8356 8877 (enquiries) Tel: 020 8629 1232 (PCN payments) Council tax (eg pay, moving in/out of Hackney) Web: Council tax. It has reviewed more than 200, many of which are now built and have become nominated and award winning projects.The panel is an independent body to the Council and panel members are not directly employed by the Council. This allows live monitoring of the service – showing the type and amount of repairs getting reported – and helps the team decide how to keep improving the service. Comments and complaints. The council should repair any damage caused by maintenance or building work. Every year, around 170,000 repairs are reported, predominantly by phone call, … Over 55% of the users of the service are now able to book repairs online – and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. This Matrix accredited service offers free confidential careers advice and guidance for adults in Hackney over the age of 19 years. 240 talking about this. For gas, hot water or central heating repairs contact Gas Call Services: Call FREEPHONE 0800 012 9958; Email TDCcustomerservices@gascall.co.uk; If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999. And while it is up to the police to take any steps regarding the vigil, we would strongly urge residents to show their support virtually.“You can be a part of the vigil safely by sharing a message of solidarity using these hashtags: #SarahEverard #ReframeTheNight #ReclaimTheseStreets.“We will be sharing our video of support at 6pm on Saturday, and we hope that you will join us in showing solidarity with Sarah and women in Hackney and across the UK. Dealing with thousands of phone calls is a real challenge for the council’s Repairs Contact Centre. Initial complaints should be directed to Hackney Council directly. Mayor of Hackney Philip Glanville responds to the 2021 Budget delivered by the Chancellor in the House of Commons this afternoon: Hackney’s budgetThe Council’s Budget for 2021/22 was approved last week, setting out a range of investments to continue to support vulnerable residents. "dxw" is a registered trademark. The online form for reporting repairs is temporarily unavailable. Over 55% of the users of the service are now able to book repairs online – and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. It also included a rise of 4.99% in Council Tax – less than £1 a week for the average Hackney resident – to help fill a £58million gap in funding for frontline services, in part caused by 11 years of core government funding cuts.The increase in council tax will help to address government cuts which have seen the Council’s core grant shrink by half since 2010, whilst demand for services has increased dramatically.Hackney will still have one of the lowest Council Tax rates in London, and the Council is putting extra money into supporting the thousands of working-age households on the lowest incomes, and who already receive up to a 85% discount, by reducing their bill by a further £60 a year. Let's keep the momentum going, join Cllr Adams in participating in the virtual 5km challenge which is being kindly sponsored by Daiwa Capital Markets Europe Limited, and together we can continue the mission to tackle food poverty.”As of March 29, residents will be allowed to meet outside, either with one other household or within the “rule of six”, and those taking part are asked to stick to the Government guidelines when taking part in the event. Get verified information about Hackney Council complaints email & Phone number. Expressions of interest can be made by emailing speaker@hackney.gov.uk with details of how many people are taking part. This portal will enable you to access the online services provided by Hackney Council. And we will not be safe until society collectively tackles the damaging culture of victim-blaming and puts the onus on our attackers and harassers.“Every woman in your life will have their own story - or stories - of fear, harassment and attack, and many of them will have questioned their actions because that is what we have been taught to do from a young age. Local Government Ombudsman PO Box 4771 They can book appointments for simple repairs themselves at times that suit them. Covid-safe repairs visits – view video It also allows them to book appointment slots for more simple repairs at a time that suits them. According to Miller, huge numbers of Town Hall workers who were retasked to stand up new services for the council, with a housing repairs service operational by the second Monday of the crisis, bringing benefits payments and safeguarding referrals back up and running, and establishing a system to pay for free school meals over the half term. Call 020 8356 3000 to make a complaint to Hackney Council about their service. Organisation Number: 0027695R Clapton Park Management Organisation Limited Report and Financial Statements Year Ended 31 March 2020 Registered in England & Wales Dominique House I Church Road Netherton Dudley West Midlands DY2 OLY Registered as Auditors by the Association of Chartered Certified Accountants Annual report and financial statements … If you need the operative to attend at specific times, due to school runs, or times a carer will be available then please let us know and we will endeavour to have the operative attend at those times. Social Housing Taking care of people’s homes, our fleet of skilled workers carry out repairs & maintenance for a variety of residents. The out of hours contact telephone number is 020 8356 2300. The year also saw a pronounced increase in the number of people who have never visited a food bank before and we expect that the number of people needing to use the food bank will keep growing in 2021.“It has been quite humbling to see the efforts of our local community come together to help us provide people with a way out of food poverty. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. The agreement with Community Fibre includes providing full fibre broadband connections to local facilities including community halls, children’s centres, extra care housing for older people, and temporary accommodation hostels. Looking for help or advice? Find out about grants, finance, restrictions and general support, Council services are disrupted and you may experience difficulty contacting us or using our services, Find out what financial help you could be entitled to and how to apply for it, Find organisations that are open, but providing an alternative to their usual activities in response to coronavirus, Childcare, family support and children's centres, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. Around 25 per cent of residents reported being unhappy with repairs completed on the first visit for 2018/19, while 37 per cent were left dissatisfied with repairs carried out by a contractor. The Town Hall’s housing services chief has announced the tear-up of a major repairs deal after a council investigation uncovered “stark examples of poor behaviour” from contractors. However, we cannot support any mass gatherings, even at social distance, given the very real risk to public health. The Council is recruiting professionals with an awareness and knowledge of the borough and expertise in a range of disciplines, including architecture, urban design, landscape and public realm, building conservation and heritage, sustainability, engineering, town planning and other built environment professions.Hackney is one of the smallest London boroughs by area but one of the most densely populated, with a diverse and rich built environment. You can pay the council to do the repair, do the repair yourself or pay someone else to do it. Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. Hackney Council, through the not-for-profit company set up to manage market rent and living rent homes, will be a responsible landlord following the principles set out in our #BetterRenting campaign. Rechargeable repairs are those that tenants are responsible for, for example holes or other damage to internal doors, damage to kitchen units and worktops. We are committed to providing excellent services to all residents and we believe the best way to do this is to listen to your views. on 020 8356 6391. Hackney Homes, an arm’s length management organisation set up by the Council, runs the Council’s housing stock on its behalf. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Registered Charity number 1073468. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. Every five years Hackney Council employs a number of building contractors who will be responsible for carrying out some of the biggest repair, maintenance, and improvement and redecoration work to its homes and estates. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Tel: 020 8356 3154. Other council housing contacts. Calls Landing They expect to be able to resolve the majority of complaints at this stage, but if not there are basic further steps to take to seek a … Formerly Mobile Repair Service and Stop Falls Network. Providers will be able to access Council estates to connect their services on the basis that they serve as many homes as possible and will extend coverage to parts of the borough that currently have poor broadband service. Interview dates are usually set out on the job advert, if you have been selected for an interview we will phone you and then confirm details in writing aiming to give at least five working days’ notice. calling us on 020 8489 5611 (lines are open 8am to 6pm weekdays but you can report an emergency repair on this number at any time) If you report a non-emergency repair after 6pm or at weekends, we will take details of the repairs issue and one of our officers will get in touch with you the next working day. for emergency social care relating to adults including older people and people with disabilities please call 020 8356 2300 for mental health services contact the City and Hackney 24 hour mental health crisis line on 020 8432 8020 The Speaker of Hackney, Cllr Kam Adams is organising a virtual 5km walk to raise money for Hackney Foodbank between 10-17 May, with those signing up receiving a free t-shirt to walk in. Find and participate in consultations run by Hackney Council. There are now 3 safe vaccines which will protect you from coronavirus, available free of charge from the NHS. It also made life unnecessarily difficult for residents who could only call during the Contact Centre’s working hours to report and follow up the repairs they needed on their homes. It will also see an extra £900,000 invested this year in tackling inequality and poverty. 11 Hoxton Square View our coronavirus information and support for help and advice. offer a wide range of payment options for major works, including a … These stories resonate with every one of us because we can relate to them, and sadly, we are also all too familiar with the suggestions that we take further steps to protect ourselves.“Time and time again, the collective responsibility for attackers’ behaviour is placed on women - and we are tired of having to defend our fundamental right to go about our daily lives without fear, harassment or attack. Council homes Repairs. Every year, around 170,000 repairs are reported, predominantly by phone call, … If you have not received a payment you were expecting from the council and you need support and advice, you can contact the council here. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. London, N1 6NU Hackney Council. The Council has fifty Labour Party Councillors, three Liberal Democrat Councillors and four Conservative Party Councillors. But we know that these deeply pervasive attitudes will not die out overnight, and that we must all work together as a society to challenge them wherever they occur.“On Saturday at 6pm a vigil, called Reclaim These Streets, had been organised to remember Sarah, and to demand safety on the streets for women.“We throw our wholehearted support behind the messages of the vigil. provide advice and support in assisting with payments for annual service charges. Applications open between 8-28 March 2021. After user testing and analysing the data, the service was iterated and improved further. This became Hackney council’s first digital service to successfully pass the Local Government Digital Service Standard assessment. Details of how to do this will be included in our final complaint response to you. The One Account is a free, quick and simple way for residents to use and manage a host of Council services online, replacing traditional paper forms or the need to phone or visit the Council in person to request a service or change personal details. Together, we can work to create a world where women are able to walk freely at any time of the day or night without fear, harassment or attack.”Mayor of Hackney, Philip Glanville added: “It’s an uncomfortable reality to realise that every woman we know looks at this horrific incident and recognises that it could have been them. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Participants are encouraged to collect money for Hackney Foodbank in the lead up and after the event via uk.gofundme.com. View map, Office B2 The harassment and violence that women face whilst going about their daily lives is shameful and unacceptable, and all men have a collective responsibility to stand with women, to stand up for them and to stand against the damaging culture of victim-blaming which has all too often shaped the debate and even safety advice from statutory agencies such as the police.“As men, we cannot assume that we know what women across Hackney and the UK need us to do to help, but we can ask them,listen to them and stand with them.

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